Information Architecture & Web Design
Designing clarity
from complexity.
I build digital experiences that feel intuitive, inclusive, and effortless — because good design should welcome every user, not challenge them.
About Me
I bring 21 years of experience across content management publishing, UX, information architecture, web design, accessibility, training development, content operations, systems and workflow design, and marketing — giving me a holistic, systems‑driven perspective on how digital experiences should be built.
I’m a systems‑builder, information organizer, and web manager who creates digital experiences that bring clarity, structure, and usability to the forefront. Throughout my career, I’ve architected web environments from the ground up—designing site templates, information architecture, governance models, metadata frameworks, and user‑centered workflows that help teams collaborate effectively and find information quickly. I advocate for the user, prioritizing usability, accessibility, and practicality in every solution I design.
I also genuinely enjoy creating websites and exploring new technology. I love to learn, experiment, and continuously expand my skills across UX, content operations, and technology. Across various industries, I’ve led cross‑functional initiatives that modernize digital workplaces, strengthen communication, and elevate the user experience. I blend technical expertise, thoughtful design, and operational excellence to build digital environments that truly work for people.
Certifications
Certified Usability Analyst (HFI-CUA)
Nielsen Norman Group UX Certification
Accredited Accessible Learning Practitioner
Certified Usability Analyst (HFI-CUA)
Nielsen Norman Group UX Certification
Accredited Accessible Learning PractitionerKey Achievements
Content Architecture & Digital Design
Built web environments from scratch — with thoughtful navigation, page design, metadata, and consistency. Advocated for the user, prioritizing usability, accessibility, and practical solutions that work the way people actually work.
Content Governance & Systematization
Created order where none existed: metadata models, review cycles, intake systems, documentation, and structured workflows. Turned scattered content ecosystems into sustainable, governed systems.
Cross‑Functional Leadership Without Authority
Led teams, program owners, directors, and vendors — even when I was not the formal decision‑maker. Influenced through credibility, empathy, and curiosity.
UX‑Driven Content Strategy & Design
Shaped homepage strategy, inclusive learning design, team collaboration, and external and internal websites. Made content findable, usable, and meaningful.
Training, Enablement & User Adoption
Developed training ecosystems: courses, guides, newsletters, knowledge bases, one‑on‑one coaching, and governance documentation. Helped teams adopt new tools confidently and consistently.
Operational Excellence & Process Improvement
Streamlined workflows, reduced friction, and created repeatable processes that improved efficiency and user experience across real estate operations, theatre operations, SharePoint service management, and enterprise learning systems.
Skills
- Accessibility Audits
- AEO (Answer Engine Optimization)
- Attention to Detail
- Business Analysis and Consulting
- Content Curation
- Content Operations
- Content Strategy
- Document Design
- Editorial Workflows
- Information Architecture
- Leading Without Formal Authority
- Learning New Technology
- Metadata Standards
- Newsletters
- Online Research
- Planning and Organization
- Project Management
- SEO (Search Engine Optimization)
- Strategic Planning
- Structured Content
- Taxonomy Design
- Training Development
- Usability Testing
- User Experience
- UX Research
- WCAG 2.1 / 2.2
- Web Content Management
- Web Usability
- Website Governance
- Wireframing
Tools
- Articulate Rise
- Canva
- Claude AI
- Content Management Systems
- Cornerstone Saba Workspaces
- Google Workspace Administration
- Job Access with Speech (JAWS)
- LinkedIn Learning Administration
- Microsoft 365
- Microsoft Copilot
- Microsoft Teams
- SharePoint Online
- Umbraco
- Vimeo
- WordPress
Values
- Integrity I believe in doing the right thing, leading with honesty, transparency, and trust in every interaction.
- Balance I am committed to being present for my family while building a meaningful, successful career that reflects my strengths and passions.
- Inclusion I design experiences that ensure all users can access, understand, and benefit from content, regardless of ability or background.
- Follow‑Through I honor my commitments, follow through on what I say I will do, and show up reliably for my colleagues, clients, and family.
- Curiosity I’m always asking questions, looking for ways to make positive changes, exploring new technology, and expanding my skills to become better personally and professionally.
- High Quality I take pride in delivering thoughtful, well‑crafted work and providing exceptional service to the people I support.
- Planning & Organization I believe strong planning, clear structure, and organized systems create confidence, reduce friction, and help teams do their best work.
- Attention to Detail I care deeply about the details that make an experience intuitive, inclusive, and effortlessly reliable — and I bring intentional excellence to every system I build so nothing essential is ever overlooked.
- Clear Communication In a world where we’re bombarded with information, clear, consistent, organized, and timely communication is essential to ensuring the right people receive the right information at the right time.
Case Studies
Modernized a 10‑Year Learning Ecosystem Through Structured Governance & SharePoint Architecture
Multi‑phase initiative to bring order, governance, and long‑term sustainability to systems by establishing clear processes, building a scalable SharePoint architecture, and partnering closely with program owners across Learning & Development.
Optimized the Learning & Development Intranet Through Structured Architecture, Cross‑Platform Migration, and Sustainable Governance
Redesigned the L&D intranet by establishing a new information architecture and web pages in Umbraco, translating business needs into scalable, global solutions.
Established an Inclusive Learning Framework and Embedded Accessibility Across the Learning Ecosystem
A multi‑year, enterprise‑level initiative to bring accessibility to life across the learning ecosystem — transforming accessibility from an afterthought into a standard operating practice.
Developed a Learning Management System Homepage Content Strategy and Scalable Intake Process
Transformed the homepage into a dynamic, user‑centered experience by establishing a repeatable content strategy, building SharePoint‑based intake systems, and curating learning features targeted to global audiences.
Built a SharePoint Consulting Service from the Ground Up and Led Organization-Wide Adoption
Led the adoption, design, and operationalization of SharePoint across hundreds of users and dozens of teams. Designed team sites, developed a comprehensive training program for site owners, and created processes that strengthened collaboration.
Created Scalable Operations, Communication Systems, and Client Intake Processes for a Top Real Estate Team
Built the team’s operations infrastructure – implementing technology systems, creating client intake processes, designing documentation, and strengthening marketing execution to increase sales, referrals, and client satisfaction.
Rebuilt a Nonprofit Theatre’s Website for Ownership, UX Improvements, and a 93% Cost Reduction
Redesigned and rebuilt the Children’s Theatre of Annapolis website — restructuring navigation and content around what families look for, building in accessibility, and moving the site off agency-managed hosting to cut annual costs by about 93%.
Modernized Theatre Production Operations with StageWise
Evaluated producer workflows, identified communication gaps, and implemented StageWise as a centralized digital platform for directors, producers, cast families, and staff — reducing administrative burden and improving clarity across the program.
Services
I help businesses, nonprofits, and theatre programs bring order to their websites, workflows, and communications — so people can find what they need and get things done.
For Small Businesses & Nonprofits
Website Design & Management
Clear, accessible, mobile-friendly websites that help visitors find what they need — and that your team can keep current without calling a developer.
- New websites, designed and built from the ground up
- Redesigns of existing sites, including structure, navigation, content, and visuals
- Ongoing website management and updates
- Accessibility and mobile optimization built in from the start
For Theatres
Production Management App Administration
One reliable place for directors, producers, cast families, and staff to find schedules, updates, and show information.
- StageWise app setup and configuration
- Structured content for cast lists, rehearsal schedules, costume notes, and show updates
- Onboarding, training, and quick-reference guides for staff and families
- Ongoing StageWise management throughout the production season
For Teams & Organizations
Web Publishing & Organization
Turn approved communications into user-focused, accessible websites and pages — and keep the content behind them organized and easy to maintain.
- Transforming approved communications into clear, user-focused web pages
- Accessible content built in from the start: headings, link text, alt text, and color contrast
- Publishing in content management systems such as WordPress, SharePoint, and Umbraco
- File, content, and process organization so pages stay current
Let’s work together
Have a project in mind?
Whether you need a new website, a smoother production season, or a more organized team, I’d love to hear about it.